MAD DOGZ GROOMING POLICY
At Mad Dogz Grooming it is my intention to offer a stress-free grooming experience for you and your dog. To do this, I would ask that you kindly read the following:
Your pet’s safety and comfort are my top priority.
* Please ensure that your dog has been given the opportunity to be relieved and walked prior to the grooming as this will ensure that they are not stressed or agitated and get the maximum enjoyment from their grooming experience.
* I will not perform any grooming procedure that causes pain or a level of stress that I think is excessive. In some situations, this can include nail trimming.
* For some senior dogs the grooming experience can be a stressful event for them. I will try and make the experience as comfortable and stress free as possible.
* All work you, as the owner have requested, will be attempted. However, if your dog does become unduly stressed, I will only groom your dog to ensure their cleanliness and comfort.
* You as the dog owner, will advise me of any medical, physical, emotional issues, allergies, sensitivities, or pre-existing conditions and any treatment they are receiving prior to grooming taking place. Such conditions may include, but are not restricted to, prior surgeries, hip or joint issues, warts, moles, ear infections or skin problems.
* In the event that I discover any conditions or problems, I will notify you when you collect your dog, or in urgent cases I will contact you when discovered. Mad Dogz Grooming cannot be held responsible for any existing conditions or problems discovered during grooming or associated treatments.
* It is your responsibility as a dog owner to make sure that your dog is free from any parasites before entering the salon. If, however your dog is carrying fleas or other parasites then an appropriate tick or flea prevention will be advised.
*As a dog owner you are responsible for brushing and combing your dog in between visits.
* Please keep in mind that a matted coat can cause numerous health conditions including itching, irritation, and skin infections. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles and skin folds that have become trapped and hidden in your dog’s mats. Heavy matting can also trap moisture on the dog’s skin, which if untreated can cause fungus or bacteria to grow causing skin irritations. Mad Dogz Grooming will not be held responsible for any pre-existing conditions due to a matted coat, however in the event that I notice any unusual condition I will inform you.
* If your pet is heavily matted, it is not fair to your dog to attempt to brush out the matting as this will cause them undue stress and pain. The coat will therefore need to be clipped short.
* In the event that I am unable to complete a full groom that has been pre-booked due to excessive matting then I reserve the right to stop the groom or treatment if started and request that an additional appointment is made for such work to be completed.
* All additional work will be at the expense of the owner.
* I have the right to work in a safe environment and therefore reserve the right to refuse any groom or treatment, at any time. If I am unable to carry out or continue a groom then I will stop immediately, and you as the owner will be responsible for payment of the work carried out up until this point.
* In the event your dog is showing signs of aggression and/or biting but I feel able to continue, then an appropriate muzzle may be used during any groom or treatment.
* If your dog has behaviour problems, please let me know when the appointment is made. Please also ensure that you let me know if your pet has shown any signs of aggression in the past.
* Additional charges may apply for extra time required due to a dog’s temperament and or behaviour during a groom.
* You, as the owner agree to be held solely liable for any harm, injury or damaged caused by your dog and any costs thereafter incurred.
I would like to take this opportunity to thank you for reading the terms and conditions policy and trust you understand the need for them. Should you have any questions, please feel free to contact me prior to your scheduled appointment.
07872907501
Many thanks
Sarah
Mad Dogz Grooming